Frequently Asked Questions

How many days does it take to deliver an order?

We provide through Canada Post and USPS. Deliveries can take 3-5 business days.

Do you ship all around the world?

As of now, we only ship within the USA and Canada.

What should I do if I want to cancel my order?

Orders can be cancelled within 24 hours of placing your original order by emailing us at help libascollection4u@gmail.com

How will I know if my order has been shipped?

We will share the shipping details with you as soon as it’s done. Customers can request the dispatching details/proof of shipping within a limited amount of time before it gets erased from the system.

Are the pictures displayed on the website exactly the same as the product itself?

We make every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. While the reproduction of colours and styles contained in the photographs shown on this web site are as accurate as image and photographic processing will allow. We cannot accept responsibility for slight variances in colour or style.

What is your return/exchange policy?

We offer refund or exchange in a rare situation where you are not 100% satisfied with your online purchase because:
1) the item was damaged when received by the customer.
2) the wrong item was delivered.
3) the wrong size was delivered.
Otherwise, we do not offer any refunds or exchanges.